Virtual Training Session

Cancellation Policy

Responsibilities of the Client: 1. All sessions are to be paid in full before the actual session date. 2. All training sessions are scheduled at the convenience of the trainer and the client. 3. It is the client’s responsibility to show up on time for all scheduled sessions. 4. In the event the client is unable to attend a scheduled session, it is the client’s responsibility to contact the trainer within 24 hours of the scheduled session. 5. In the event your trainer needs to cancel, it is the trainer’s responsibility to contact the client within 24 hours of the scheduled session. Rescheduling, Interruption of Service, Cancellation: 1. A minimum of a 24-hour notice is required to reschedule a session to avoid the client losing a session without reimbursement. 2. You have 3 business days after signing this agreement in which to cancel. You may be charged 15% of the program cost after the initial 3-day period. 3. The first training session must be within a week of the initial consultation, unless otherwise discussed with the trainer. 4. You have 90 days to train with your Personal Trainer. During those 90 days, you may only reschedule 4 times. If you reschedule more than 4 times, you will lose your remaining sessions. You must fill out a new registration form. If there is a waitlist for sessions, you will be placed at the end of the list. 5. If the client is 15 minutes late for a session, the trainer has the option to terminate that session. The fee for the session will remain unchanged. 6. If the trainer is late for any session, the time will be made up at that session, or at a subsequent session.

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